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Originally Posted by chimehost
I personally don't like the idea of using third party script for helpdesk. By using built in ticket system, you are keeping things organized and simple. There is no need of Kayako if you are not a big company and if you have thousands of tickets coming in, i still think WHMCS ticket system works well.
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Why I wonder? In any case I can agree with you regarding outsourcing support. but not about third party applications. Please explain this for us.